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Notes, affinity mapping and working as a team

Why customer learning must not live in one head, how to prep and review as a team, take interview notes with quotes and symbols, turn them into patterns with affinity mapping, spot a ritual that teaches nothing, and a recap of the whole course.

Lesson 15 of 15~42 min of learningIncludes ~27 min for questions and tasks

Read the theory (9 cards)
A team at a wall of sticky notes with quote bubbles and symbols passes one shared notebook around; a cat sits on the table and one note is orange.