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Fluff: vague answers and the say-do gap
How to spot vague answers (“I always”, “I would”, “I might”), why the say-do gap makes them useless, how to anchor them to one real past event, and how to tell complainers from customers.
Lesson 5 of 15~40 min of learningIncludes ~26 min for questions and tasks
Read the theory (9 cards)