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Three rules for questions that get honest answers

How to conduct customer interviews that get honest answers: talk about their life, ask about specific past events, listen more than you talk, and remember who owns the problem and who owns the solution.

Lesson 2 of 15~40 min of learningIncludes ~26 min for questions and tasks

Read the theory (9 cards)
A cat owner talks with a cat on their lap and an old calendar page beside them, while the team member listens with a big orange ear.